Shop returns policy

Sole Therapy makes every effort to ensure that the products that we sell are in the condition that you would expect to receive them and are advertised in a manner which clearly states their purpose and nature. All products that we ship are packaged in Australia Post approved containers and packed to ensure that they will endure the rigours of transit.

Choose carefully

We advise customers to choose carefully, as we do not provide a refund or exchange on any goods which we sell to you simply because you change your mind after purchase. We advise you to retain receipts for proof of purchase.


If for some reason the goods which you purchase from Sole Therapy are faulty or defective in some way through no fault of your own, we will offer you a full refund on return of the goods purchased. You will be required to pay for the return shipping, provide proof of purchase and return the goods in their original packaging. Goods returned should be shipped in Australia Post approved packaging.

For more information about warranties and refunds contact the ACCC Infocentre on 1300 302 502 or visit the ACCC website at ยป